Customer Support Agent

Buena is building the next generation of digital smart tools for an entrenched industry – property management. It’s stuck in the ‘90s and we’re raising the bar on what it means to own and rent apartments. This starts by putting people first and combining their insights with technology. It’s where hospitality meets consumer real estate and it’s about to reinvent an entire industry.

As our Customer Support Agent, you are responsible for ensuring that both our owners and tenants receive a first-class experience.

What you'll do here

  • Be the first point of contact for Buena's customers and handle any inquiries via email and phone in a structured and efficient manner

  • Work closely with your team to respond to even the most challenging inquiries to ensure the best possible customer experience at all times

  • Assist owners in the handover and leasing process as well as ongoing management with the aim of maximizing customer satisfaction

  • Proactively bring forward your ideas and suggestions to improve our customer service and product

What you've achieved

  • At least 2-3 years of customer service experience

  • Excellent communication skills in German and English

  • You are communicative, innovative and remain calm even in stressful situations

  • You are characterized by a positive attitude and solution-oriented behavior

  • Your way of working is structured and thorough

  • You can do your best work in a dynamic team

  • Training as a real estate agent or experience in a startup is a plus

What we offer

  • A competitive salary

  • Individual development budget

  • Stay flexible and enjoy our remote policy and work from our office in Berlin, at home or while traveling.

  • Unique budget for home office equipment

  • Get great discounts at Urban Sports Club and stay physically fit

  • Regular personal events and off-sites

  • Quiet office with flexible desks in Berlin Mitte

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